We are pleased you have chosen Radiance Medical Spa for your aesthetic needs! We are here to partner with you for your current service and future educational and aesthetic needs. To keep our spa running smoothly, please ensure you arrive 10-15 minutes before your appointment to fill out updated medical history forms and consent and have pictures taken. Please remove makeup before your appointment, or know we will need to remove makeup before any service is done on the face. To take advantage of our monthly specials and keep abreast of offerings, please follow us on Facebook/Instagram – @theradiancemedicalspa
Prior to your service, we require you to sign a copy of the following policies stating your understanding and agreement.
Children under age 14 are not permitted to attend Radiance appointments due to the inherent risk with lasers, etc.
Arriving late will deprive you of your valuable treatment time. We will perform your treatment in the Policies of Appointment for the remaining scheduled time. However, if you arrive more than 15 minutes late, we reserve the right to have your appointment rescheduled and charge a cancellation fee (see cancellation Policies of Appointment for details).
We have a 24-hour Cancellation / No Show Policy to ensure the guests can get in for appointments on time and respect our providers’ time. Any appointments that are “no show” and/or canceled within 24 hours will have the following fee automatically billed to the credit card on file.
If a patient has not shown up, is late, or has cancelled three times, they will be required to pre-pay in full for future services when booking an appointment. The pre-paid amount is nonrefundable if the no-show/cancellation policy is violated. If an appointment is rescheduled before 24 hours of the appointment time, the paid amount will be credited for future use of services at Radiance.
We respect our Providers’ time as they are booked weeks to months ahead. Last-minute cancellations do not give us time to fill in those gaps. We highly appreciate your understanding of our cancellation policy. This will allow our Radiance team to continue to provide the highest quality of service for you and future patients, and value our team members’ time.
By scheduling an appointment, you consent to our cancellation/no-show policy.
We do not offer any refunds on any of the services rendered. Aesthetic results may vary from person to person, and while we do our best to achieve the desired result, it cannot be guaranteed. Clients are responsible for any additional treatments required to achieve desired goals.
We do not offer any refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
No refund on Gift Certificates purchases.
By opting in to receive SMS messages from Radiance, you agree to the following terms:
By providing your phone number, you consent to receive SMS messages, including updates, promotions, and other relevant content. You will receive messages regarding your appointments with no more than two additional general messages per month. Message and data rates may apply based on your mobile carrier’s terms. Your information will be handled in accordance with our Privacy Policy.
You can opt out at any time by replying “STOP” to any SMS message. You may also contact us directly. We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers. By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.
Radiance respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you opt in to receive SMS messages from us. When you opt in to receive SMS messages, we collect: your phone number and consent to send SMS messages. We use your information to: send you the SMS messages you’ve opted in to receive and provide updates, promotions, or other relevant content based on your preferences. We do not share your phone number or SMS opt-in information with third parties for marketing purposes.
We implement reasonable measures using HIPPA compliant software to protect your personal information from unauthorized access or disclosure. If you have questions or concerns about our privacy practices, contact us.
